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How bantaitogell Protects Your Personal Data

Your personal data — from account registration details to every deposit you make via DANA, OVO, GoPay or QRIS — is handled under a clear, documented privacy framework…

Data encrypted at rest and in transitDANA, OVO, GoPay, QRIS transaction data protectedRight to access your stored data anytimeDeletion requests processed within 14 daysNo third-party data sales
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bantaitogell How bantaitogell Protects Your Personal Data
HUBUNGI TIM PRIVASI

Reach Our Privacy Team Directly

If you have a question about how your data is stored, want to correct inaccurate information, or need to submit a deletion request, our privacy support team is available seven days a week. Customers in Denpasar and across Indonesia can reach us via live chat, email or Telegram, and we aim to respond to all privacy-related queries within 24 hours of receipt.

Team online

Live Chat

Available 08.00–23.00 WIB daily. Start a chat from the bottom-right corner of any page to speak directly with our privacy support staff about your account data.

Email Support

Send your data access or deletion request to our privacy email address. We confirm receipt within one business hour and resolve most requests within 14 calendar days.

Telegram

Message our official Telegram handle for quick privacy queries. Suitable for follow-ups on existing requests; our team monitors the channel from 08.00–22.00 WIB.

STANDAR PERLINDUNGAN DATA

How We Handle Data Across Your Account

Every layer of your account — from the moment you register to each withdrawal you process — operates under defined data-handling rules.

Encryption Standard

All data transmitted between your device and our servers uses TLS 1.3 encryption. Stored account data, including your payment method records for DANA and OVO, is protected with AES-256 at rest.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the account area. You can manage cookie preferences through your browser settings at any time without losing your account data.

Data Retention

Account data is retained for as long as your account remains active and for up to five years after closure, in line with financial record requirements. Where local law permits shorter retention, we apply the shorter period.

Third-Party Access

We share data with payment processors such as DANA, OVO, GoPay and QRIS only to the extent necessary to complete your transactions. We do not sell your personal information to advertisers or data brokers.

Account Security Controls

You can update your registered email, phone number and password directly from the account settings panel. Two-factor authentication is available and we recommend enabling it immediately after your first login.

Data Request Process

Submit a data access, correction or deletion request via live chat or email. We verify your identity before processing, confirm receipt within one business hour and complete requests within 14 days.

Your Privacy Questions Answered

Below are the questions our account holders ask most often about how bantaitogell collects, stores and uses personal data. If your question is not covered here, our privacy support team is available via live chat or email seven days a week from 08.00 to 23.00 WIB.

We collect your name, email address, phone number and device identifiers during registration. Once you make a deposit via DANA, OVO, GoPay or QRIS, we also log transaction metadata needed to verify and record your payment history.

We retain closed-account data for up to five years to meet financial record obligations. Where local law permits a shorter period, we apply that shorter schedule. You can request confirmation of your specific retention timeline via our privacy email.

Yes. Submit a data export request through live chat or email, and we will verify your identity before preparing the file. Most export requests are fulfilled within 14 calendar days and delivered to your registered email address.

We share data only with payment processors — DANA, OVO, GoPay and QRIS — to complete your transactions. We do not sell or transfer your personal information to advertisers, data brokers or unrelated third parties under any circumstances.

Contact our privacy team via live chat (08.00–23.00 WIB) or email with a deletion request. After identity verification, we process the deletion within 14 days and send confirmation to your registered email when complete. Access to deletion depends on local law.

We use session cookies for login continuity and analytics cookies to measure page performance. You can disable non-essential cookies in your browser settings at any time; this will not delete your account or affect your stored payment preferences.

Log in and go to the account settings panel to update your email, phone number or password directly. For identity documents linked to your verification, contact our privacy support team via live chat or email and we will process the correction within 5 business days.

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